1) Booking terms & conditions
References to “you” and “your” in these Booking Conditions mean all persons named on the booking (including anyone who is added or substituted at a later date) or any of them. “We” “us” and “our” means I Konnect Ltd trading as Luxury Beach Holidays.
2) Your Holiday Booking
A booking will exist as soon as we issue our confirmation invoice
This booking is made on the terms of these booking conditions. The person who makes the booking (the “lead passenger”) must be 18 years old. They must have the authority to agree to these booking conditions on behalf of all the people named on the booking
3) Your Holiday Payment & Pricing
Payment for bookings
An agreed non-refundable non-transferable 10% deposit is payable at the time of booking.
The balance of the price of your travel arrangements must be paid at least 10 weeks (70days) before your departure date. In certain circumstances full payment is required if you are booking within 10 weeks of departure or if full payment is required at the time of booking due to the terms of the offer. Failure to pay by this date, we shall cancel your travel arrangements if needed or will result in a £10.00 per person late payment charge.
Deposits are used by us to enter the contractual arrangements on your behalf and are non-refundable. Payments can be made with a valid Credit Card or Debit Card, online bank transfers or cheque(s) made payable to “I Konnect Ltd” where upon receipt we will endeavour to place the booking for you at the same price, although this cannot be guaranteed. We will however notify you should there be an increase in price.
If a promised cheque is not received or does not clear upon presentation, we hold the right to cancel the reservation. Non-clearing or returned unpaid cheque will incur a £30.00 transaction charge.
Pricing of holiday
Luxury Beach Holidays reserve the right to amend the price of unsold trips at any time and correct errors in the prices of confirmed trips. Verbal or Website price quotations will be regarded as provisional until confirmed in writing by way of a Confirmation Invoice. In the unlikely event of an administrative/system error resulting in an incorrect price/s we reserve the right to correct the price. We have no control over prices that may be charged at the destination and can accept no responsibility or liability if these differ from those quoted. We will not be liable for booking errors which are attributable to you, or which are caused by unavoidable and extraordinary circumstances as defined.
We also reserve the right to increase the price of confirmed trips solely to allow for increases which are a direct consequence of changes in:
(I) transportation costs (e.g., fuel, scheduled air fare and any other airline surcharges which we are obliged to collect
(II) Government action, such as increases in APD (Air Passenger Duty) or any other government-imposed increases
(III) currency in relation to adverse exchange rate variations to your particular package
Such variations could include but are not limited to airline cost changes which are part of our contracts with airlines (and their agents) and any other transport providers. In any of the above case, Luxury Beach Holidays will absorb an amount equivalent to 2% of the confirmed holiday price, which excludes insurance premiums and any amendment charges. Only amounts in excess of this 2% will be surcharged.
If this results in an increase equivalent to more than 8% of your confirmed holiday prices, of your confirmed trip (excluding any insurance premiums, amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another trip if we are able to offer one (if this is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, except for any amendment charges and/or additional services or travel arrangements. Should you decide to cancel for this reason, you must exercise your right to do so within 7 days from the issue date printed on your final invoice.
Should the price of your trip go down due to the changes mentioned above, then any refund due will be paid to you less an administrative fee of £10 per person. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
There will be no change made to the price of your confirmed Package travel arrangements within 20 days of your departure nor will refunds be paid during this period.
4) Financial Protection
We provide full financial protection for our package holidays.
For flight-based holidays this is through our Air Travel Organiser’s Licence number (12210), issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email firstname.lastname@example.org. When you buy an ATOL protected flight or flight inclusive package from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we can’t do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
I Konnect Ltd t/a Luxury Beach Holidays is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ”The Package Travel, Package Tours Regulations” all passengers booking with Luxury Beach Holidays are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form.
We provide full financial protection for our Packages which don’t include flights by way of a trust account (under Luxury Beach Holidays) PTS Member Number 5855 with Protected Trust Services (PTS) (company number 06181223) of 307, 315 Holdenhurst Rd, Boscombe, Bournemouth BH8 8BX, website: www.protectedtrustservices.com (telephone: 020 7190 9988) and its Trustees, chartered accountants – Elman Wall Ltd of 8th Floor, Becket House, 36 Old Jewry, London EC2R 8DD
5). Cancellation by Us
As we plan your holiday arrangements many months in advance, we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time.
Changes: If we make a minor change to your holiday, we will make reasonable efforts to inform you or your travel agent as soon as reasonably possible if there is time before your departure, but we will have no liability to you. Examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers.
Occasionally we may have to make a significant change to your confirmed arrangements. ” Examples of “significant changes” include the following, when made before departure:
- A change of accommodation area for the whole or a significant part of your time away.
- A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away.
- A change of outward departure time or overall length of your arrangements of twelve or more hours.
- A change of UK departure airport, as long as that change is not from one London airport to another London airport. London airports are Heathrow, Gatwick, Stansted, Luton and London City.
- A significant change to your itinerary, missing out one or more destination entirely.
Cancellation: We will not cancel your travel arrangements less than 70 days before your departure date, except for Events Beyond our Control or failure by you to pay the final balance. We may cancel your holiday before this date if, e.g., the minimum number of clients required for a particular travel arrangement is not reached.
If we have to make a major change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of:
- (for significant changes) accepting the changed arrangements.
- Having a refund of all monies paid; or
. If available and where we offer one, accepting an offer of an alternative package holidays from us (we will refund any price difference if the alternative is of a lower value).
You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we will contact you again to request notification of your choice. If you fail to respond again, we will assume that you have chosen to accept the change or alternative package holiday.
In addition to a full refund of all monies paid by you, we will pay compensation as detailed below if, where we make a significant change, you do not accept the changed arrangements and cancel your booking or if we cancel your booking and no alternative arrangements are available and/or we do not offer one. The compensation that we offer does not exclude you from claiming more if you are entitled to do so. These scales are based on how many days before your booked holiday, departure date, we notify you of a major change or cancellation:
|Period before departure when a major change or cancellation is notified to us||Compensation payable per person*|
|More than 70 days||£0.00|
|Less than 7 days||£50.00|
*IMPORTANT NOTE: We will not pay you compensation in the following circumstances:
- Where we make a minor change.
- Where we make a significant change or cancel your arrangements more than 60 days before departure.
- Where we make a significant change, and you accept the changed arrangements, or you accept an offer of an alternative package holiday;
- Where we have to cancel your arrangements as a result of your failure to make full payment on time.
- Where the change or cancellation by us arises out of alterations to the confirmed booking requested by you.
- Where we are forced to cancel or change your arrangements due to Events Beyond our Control.
If we become unable to provide a significant proportion of the services that you have booked with us after you have departed, we will (if possible) make alternative arrangements for you at no extra charge and where those alternative arrangements are of a lower standard, provide you with an appropriate price reduction.
6). Cancellation by You
If you or any other member of your party decides to cancel your confirmed booking you must notify us in writing to the address stated on these Booking Terms & Conditions. Your notice of cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it.
Should one or more member of a party cancel, it may increase the per person price of those still travelling and you will be liable to pay this increase.
Since we incur costs in cancelling your arrangements, you will have to pay the cancellation charges as follows:
|Period before departure in which you notify us||Cancellation Charge|
|More than 70 days||Deposit only|
|61- 69 days||20% of total holiday cost|
|42-60 days||50% of total holiday cost|
|33-41 days||60% of total holiday cost|
|15 – 32 days||90% of total holiday cost|
|Less than 14 days prior to departure||100% of the total holiday cost|
Please note that amendment charges are not refundable in any circumstances.
Important Note: Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to the charge above.
If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
Where possible, we will deduct the cancellation charge(s) from any monies you have already paid to us.
7) If you wish to change your booking & Transfer of Booking
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes, but it may not always be possible. Any request for changes to be made must be in writing by the Lead Name or your travel agent. You will be asked to pay any supplier costs we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made, and you should contact us as soon as possible.
Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. We will advise you of any such non-refundable travel arrangements prior to you confirming your booking.
In each of the above circumstances, an administration charge will be payable of £50 per person where your request is received by us 60 days or more prior to your date of departure and £75 per person where the request is received less than 60 days prior to your date of departure. This charge is non-refundable. If amendments are required within 60 days of departure cancellation charges may apply in addition to an administration charge of up to £75 per person. Where the request is received less than 7 days prior to your date of departure, 100% cancellation charges will apply
You can transfer your booking to another person, who satisfies all the conditions that apply to this booking, by giving us notice in writing at least 7 days before departure provided that the new lead passenger accepts the transfer and these booking conditions. Both you and the new traveller are responsible for paying all costs we incur in making the transfer. Please bear in mind that certain airlines and other transport providers treat changes as a cancellation and charge accordingly, up to 100% of the cost for that part of the arrangement. Where applicable these charges will be passed on to you.
8) If we change your booking
It is unlikely that we will have to make any changes to your holiday, but we do plan the arrangements many months in advance. Occasionally, changes may have to be made (e.g., to itineraries, hotel accommodation, flights or other arrangements), which we reserve the right to make at any time.
(a) Changes to the price : We can change your holiday price after you have booked, only in certain circumstances: Changes in the price of the carriage of passengers resulting from changes to the cost of fuel or other power sources, the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports or exchange rates mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 20 days of your departure. We will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that. If this results in an increase equivalent to more than 8% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value) or cancelling and receiving a full refund of all monies paid, except for any amendment charges.
Should you decide to cancel:
1) you must do so within the time period shown on your final invoice
2) We will provide a refund of insurance premiums paid to us if you can show that you are unable to transfer or reuse your policy. S
Should the price of your holiday go down due to the cost changes mentioned above, then any refund due will be paid to you. We will deduct from this refund our administrative expenses incurred. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
(b) Changes other than the price It is a term of your booking that we are able to make changes to any aspect of your booking. If the change is insignificant, we will ensure that you are notified about it. Examples of insignificant changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers.
If we are constrained by circumstances beyond our control to alter significantly any of the main characteristics of the travel services that make up your package you will have the rights set out below. We will contact you and you will have the choice of accepting the change or having a refund of all monies paid. You can also accept an alternative holiday, where we offer one (we will refund any price difference if the alternative is of a lower value). We will tell you the procedure for making your choice. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given your booking may be cancelled. You may also decide to cancel and rebook a new different holiday and we will transfer the payment to the new booking.
If you choose to accept a refund:
1) we will provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy.
2) we will pay compensation as detailed in clause 5 except where the significant change is due to unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.
9) Our liability to you
You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package.
If any of the travel services included in your package are not performed in accordance with the contract, or are improperly performed, by us or the travel service suppliers, and this has affected the enjoyment of your travel arrangements, you may be entitled to an appropriate price reduction or compensation or both.
We will not be liable where any failure to perform or improper performance of the travel services is due to: you or another member of your party; or a third party unconnected with the provision of the travel services in the package and is unforeseeable or unavoidable; or unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.
Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to:
- a) The contractual terms of the companies that provide the travel services that make up your package. These terms are incorporated into this booking; and
- b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of and conditions under which compensation can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any conventions.
Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at EU airports and available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in these booking conditions. If any payments to you are due from us, any payment made to you by the airline or any other service provider will be deducted.
If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances, we will bear the cost of necessary accommodation , if possible of equivalent category, for a maximum of three nights. The limit doesn’t apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 48 hours before the start of your holiday.
You must purchase adequate travel insurance as a condition of your contract with us. Your insurance should cover cancellation charges, early/unexpected curtailment of your holiday, medical and repatriation costs in addition to personal accident and loss/damage/delay of your baggage or personal effects. If you fail to purchase travel insurance to protect you and your party against these risks, we will not be responsible for any losses you incur which might otherwise have been protected by insurance.
11) Additional Assistance
If you’re in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. You must pay any costs we incur, if the difficulty is your fault.
12) Passport, Visa, Immigration and Health Requirements
It is your responsibility to ensure that you and all those travelling with you fulfil the passport, visa and other immigration requirements applicable to your trip. It can often take some time to obtain a passport or visa therefore you should apply well in advance. In peak periods it is advisable to allow at least 6 weeks. For further information contact the Passport Office on 0870 5210410 or visit https://www.gov.uk/browse/citizenship/passports
Passport and visa regulations and health requirements can change at any time and we therefore recommend that you check these with the relevant Embassy, High Commission or Consulate of the countries you intend to visit. Up to date information can also be found at the UK Foreign and Commonwealth Office website at http://www.fco.gov.uk. We would advise that you must have at least 6 months validity on your passport, from the return date of travel.
Non-British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling.
We do not accept any responsibility if you or any member of your party are unable to travel due to not complying with any such requirements or health formalities.
Health requirements and vaccinations are updated by various destinations regularly and may change at any time. We suggest you consult your doctor before you depart at least 8 weeks prior to departure. It is your responsibility to ensure you have obtained all the necessary vaccinations required for your trip and in accordance with your doctor’s recommendations prior to travel. We do not accept any responsibility if you are unable to travel as a result of your failure to comply with any necessary health requirements.
If pregnant or planning to get pregnant, please ensure you take medical advice before travelling. We cannot give medical advice of suitability to travel if planning or are pregnant, nor can we give advice regarding an contagious infections or diseases in location. You must take advise on suitability to travel prior to booking a holiday.
For further information on passports, visas, health/medical requirements and destination information, please visit:
13) Your Responsibility
It is your responsibility to ensure that you and everyone travelling with you have valid passports, appropriate visas and vaccinations. Your specific passport and visa requirements, and other immigration requirements are your responsibility, and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Some countries (particularly in Southern Africa) require your passport to have two blank pages for a visa stamp. As a result, if you are travelling in more than one country that requires this you will need to have more blank pages – for example, if you visit South Africa and Namibia, both of which require two free pages, and re-enter South Africa to fly home, you would need six blank pages. If you have any doubts about the number of pages required, we advise erring on the side of caution, even if this means applying for a new passport.
You are responsible for ensuring that any existing medical conditions or disabilities which may require assistance are declared to us before you book your holiday or, if newly diagnosed, before your due date of departure so that we can pass these details on to our suppliers in good time. We are not in any circumstances liable if any carrier refuses you or any member of your party as a passenger as a result of any medical condition or disability. Women 28 weeks or more into pregnancy at the time of return travel must have a doctor’s certificate confirming that they are fit to travel (note airlines normally require certification at 32 weeks). We are not liable for any costs, delays or illness resulting from your failure to meet any requirements.
All our customers are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in the Supplier/Principal’s opinion or in the opinion of any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, the Supplier/Principal reserves the right to terminate your booking immediately with no further liability to you. You and/or your party may also be required to pay for loss and/or damage caused by your actions and you and each member of your party will be jointly and individually liable for any damage or losses caused. Full payment for any such damage or losses must be paid aly to the Supplier/Principal prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us because of your actions together with all costs we incur in pursuing any claim against you.
We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.
15) Special requests and medical problems
Please advise us of any special requests prior to confirming your booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret however, we cannot guarantee that any such requests will be agreed. For your own protection, you should obtain confirmation in writing from ourselves that your request will be complied with (where it is possible for us to give this) if your request is important to you. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.
We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.
If you have any medical condition or disability which may affect your holiday or any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed.
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
For bookings where we act as Agent, because the contract for your travel arrangements is between you and the Supplier/Principal, any queries or concerns about your arrangements should be addressed to them. If you have a problem with your travel arrangements whilst using them, this must be reported to the Supplier/Principal immediately. If you fail to follow this procedure, there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result.
However, if the problem or complaint is not resolved to your satisfaction, please contact our customer services team by way of email (email@example.com) or phone within 28 days of end of your holiday who will try to assist you on behalf of the suppliers. We cannot accept any complaints received outside the 28 days period. Please keep your letter/email concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. We aim to respond to any complaints within 28 days, although this can sometimes take longer as we have to investigate and may need to wait for replies from suppliers or other third parties
In the event of a problem or complaint involving the negligence of any of our suppliers, subcontractors or agents (as opposed to any negligence on our part or on the part of any of our employees acting within the course of their employment) we cannot accept any liability, if you do not report the complaint during the tour, or to the supplier (in accordance with the procedure set out above)
18) Force Majeure
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”.
In these Booking Conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include (whether actual or threatened) war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, epidemics, pandemics, and all similar events outside our control.
Brexit Implications: please note that certain Travel Arrangements may be affected as a result of the United Kingdom’s decision to leave the European Union. This could include an unavailability of certain flight routes, access to certain ports and airports and changes to the visa requirements of British citizens travelling to, within or through the EU. Please rest assured that this is something we will continue to monitor and will advise our customers as soon as possible if we become aware of any confirmed bookings that will be affected. However, since this is something which is completely unprecedented and outside our control, we would treat any such changes as Force Majeure, and whilst we will endeavour to provide suitable alternative arrangements or refunds where possible, we will not be liable to pay you any compensation
19) Law and jurisdiction
This booking is governed by English Law, and the jurisdiction of the English Courts. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.